Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:
  • Processing time: 1-2 working days
  • Shipping time: 3-7 working days
  • Carrier: Royal Mail/Parcel Force/DHL

 About Shipping Cost

The package over 1KG
Shipping Destination Shipping Cost Shipping Warehouse Carrier Estimated Delivery Time
United Kingdom £0 UK Parcel Force 2-7 Business Days
EU Countries £15 DE DHLO 3-9 Business Days
Switzerland, Norway £30 DE DHLO2 3-9 Business Days

The package less than 1KG

Shipping Destination Shipping Cost Shipping Warehouse Carrier Estimated Delivery Time
United Kingdom £0 UK Royal Mail 2-7 Business Days
EU Countries £10 DE Unipost Registered 15-27 Business Days

Notice

1. If you come from United States,Australia,Canada Japan,Middle East, South America, Africa, Asia

Please order from our US Official Website: https://www.autopumpkin.com/

2. If you come from Europe but not from United Kingdom,

Please order from our DE Official Website:  https://www.autopumpkin.de/

3. Affected by Covid-19, there will be some delay on the delivery.

Shipping Company

Delivery Time
Shipment of items will occur within 2 business days once payment is confirmed.


Complete Delivery Address
When ordering, please provide the full delivery address including door number, zip codes and so on. Please provide a contact telephone number in case there are questions regarding a delivery location..


Order Tracking
We will arrange the shipment for your item within 2 business days after payment confirmation. Once your item is sent, an email with tracking number will be sending to you as well..


Shipping Areas
We ship to every country in the world.Some extended areas may require extra charges.


What should I do if I received the wrong item?
Please contact our service team within 7 days once you have received the wrong item. we will help you solve this problem as soon as possible.


How to check your order status?
Once your item is sent, an email with tracking number will be sending to you as soon as possible.